“Learning to identify ‘gaps’ and base questions to get that info; the entire interview process in the case scenario, I thoroughly enjoyed it all.”

“Facilitators were excellent! Shared knowledge and experience in a relaxed atmosphere – made the participants feel at ease.  Although very exhausting, very enjoyable!  Valuable info and training to take away.”

“The suggestions, recommendations re: appropriate process and requirements for gathering information and reporting on it, the practical exercise with actors was great.”